Terms & Conditions

Price and Payment

Each item is listed with price including VAT. In the shopping cart you can see the total price including all fees, VAT, shipping and payment. It is only possible to make purchases from Sweden. Get smoooth. Pay how you want with Klarna. When you shop with us you can decide how you want to set up your payment with Klarna. It's up to you whether you want to pay directly, pay later or split up. It's smoooth. If you are interested in their terms you will find them here.

Return Policy

Return and withdrawal of purchase

You have purchase law 14 days full return right when you shop with us.

The Undo Period expires 14 days after the day you:

has received your item or is receiving the last item in respect of an agreement which includes several goods that have been ordered in the same order and which are delivered separately. In June 2014, a new purchasing law came into force. The Purchasing Act now also allows the return of goods purchased in online stores if the packaging is broken and the product has been tested. There is a difference between undoing the purchase and returning the purchase.

Withdrawal: Here, the product is returned unused and in original packaging and the entire purchase price is refunded

Return: Here, the product is returned (in our case) after the package is opened and the product tested. The purchase price is refunded wholly or in part after an assessment of the product's condition.

Withdrawal:

Within 14 days of receipt, you must notify us that you want to withdraw your purchase. The notification must be provided to hello@carldouglas.eu. In your notification, you must clearly indicate that you want to use your right of withdrawal.

This right of return only applies to products in unopened packaging that have not been used. You cannot withdraw simply by refusing to receive the product without notifying us thereof at the same time.

Right of return:

Within 14 days of receipt, you must notify us that you wish to return your purchase. The notification must be provided to hello@carldouglas.eu. In your notification, you must clearly indicate that you want to use your right of return.

You shall only be liable for any depreciation of the value of the product, which results from handling other than what is necessary to determine the nature of the product, characteristics and the way in which it works. In other words - you may try out the product in the same way as if you tried it in a physical store.

If the product has been tried beyond what is described above, we shall consider it used, which means that upon withdrawal of the purchase, you will only be refunded part or none of the purchase amount, depending on the product's commercial value.

In order to be refunded the entire purchase amount you must therefore do the same as you can in a physical store. You may test the product, but not actually use it.

Refund of the purchase amount

If you use yourright of withdrawal, we will refund all payments received from you, including delivery costs (excluding additional costs as a result of your own choice of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any case within 14 days from the date we receive notification about your decision to withdraw from this agreement.

If you use yourright of return, you will be refunded the amount that you have paid us. In case of depreciation of the value of the product for which you are liable, this depreciation is deducted from the purchase amount.

We shall always provide refunds back to the same payment method that you used for the initial transaction.

The customer is responsible for the postage of return.

Privacy policy

When you place your order with us, you state your personal information. In connection with your registration and order, you agree that we store and use your information in our business to fulfill the agreement with you.

Read more about how we handle your personal information here.

Deliveries

The delivery time is stated in the shopping cart during each shipping method. If a product has a different delivery time, it is stated at the respective item. We only deliver within Sweden.

Unpacked packages

If you have chosen a cash advance as a way of transport, your goods will remain in the mail for four weeks. Unclaimed goods are returned to us. For all packages that are not redeemed, we reserve the right to charge you costs for return shipping, handling fee and handling fee, currently SEK 300.

Repayment Obligation:

We will, if you have exercised your right of withdrawal, repay what you have paid for the goods as soon as possible or at the latest within 30 days from the day we received the goods or, if it is a service, the message that you regretted you. You will have to pay the return costs yourself when you return the goods. We always pay the return cost for sending back so-called replacement goods.